Square Stand 2.0

[brucescandy]

Got one of the new square stands and a couple of weeks ago and have had sever issues with barcode scanners working consistently. I have tried a usb and bluetooth scanner, the blue tooth scanner is brand new and works great for one customer but will not work for the next one unless you completely close out square and reopen it and the usb is only working about 50% of the time.

Ipad and square app are both up to date. 

[alexandriak]

can you share what scanner models you have?

[brucescandy]

I have the socket S700 1D and the Honeywell Voyager 1250. It seems to be something with the square stands either the newest addition or older ones, all of my scanners have been very hit or miss today and most all week. I also have one of the square registers and they scanner is the only one that has not had any problems.

[JJ_]

Hey, @brucescandy  If this happens to more than one Square Stand Our team would need to investigate for you. You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. That way they can help you troubleshoot this situation and escalate it to our Product team if needed.