Hi there, I can definitely feel your frustration — and as a fellow business owner using Square every day, I totally get where you're coming from. The ability to view open tabs remotely (especially as an owner keeping tabs on operations) is crucial, not a “nice to have.”
The new update restricting tab visibility to just the originating device doesn’t make sense for multi-device or off-site management. You're not alone in this — others in the community have raised similar concerns.
Here’s a couple of things that might help in the meantime:
Submit a feature request through the Square Dashboard. The more voices that speak up, the more weight it holds.
Workaround: If you're using Team Permissions, make sure you're logged in as the owner/admin and try accessing the Square Dashboard (online) vs. just the mobile POS. You may be able to see ticket activity from the Reports section or via Transactions — not ideal, but it’s something.
Consider posting this feedback directly in the Square Beta Community or Town Hall threads — they do review those when planning future updates.
Square is listening — but sometimes updates roll out before they've been field-tested with the people who use them daily. Your feedback is 🔥 and exactly what they need to hear.
Let’s keep pushing for changes that actually support how we run our businesses 💪🏽💻. You're not alone.
