I am not receiving orders on Printful through the integration with Square

[LmClowers]

Hello. I have my square store connected to printful, which for now is where I’m creating all of my products. I have triple checked that the items are synced on printful, they are set as physical items as far as I can see, and the two stores are connected correctly. For some reason, when I have tried both times to do a test run and place an order to make sure it goes to Printful, it doesn’t. It only shows up on square. Can anyone please help? Thank you so much. 

[Summer2024 · Accepted solution]

Hi, @LmClowers ! I am going to outline some troubleshooting steps below. Please let me know if you continue to have issues. 

1. Verify Product Linking

   • Make sure each product in Square is properly linked to its Printful counterpart
   • Double-check that the SKUs match exactly between Square and Printful
   • Ensure variants (if any) are properly mapped

2. API Connection Status

   • Log into your Printful dashboard
   • Go to Stores → Your Square Store
   • Check if the connection status shows as active/connected
   • Look for any error messages or warnings

3. Product Settings

   • In Square, verify that:
     • Products are marked as "Physical Items"
     • Products have valid shipping settings
     • Pricing is properly set up
   • In Printful, confirm that:
     • Products are published and active
     • Products are properly synced (should show a green checkmark)

4. Common Solutions

   • Try disconnecting and reconnecting the integration:
     1. Go to Printful dashboard
     2. Navigate to Stores
     3. Disconnect Square
     4. Wait a few minutes
     5. Reconnect Square
   • Clear your store cache:
     1. Log out of both platforms
     2. Clear browser cache
     3. Log back in
     4. Test a new order

5. Test Order Process When placing a test order:

   • Use a new/different product
   • Try ordering as a customer (not store admin)
   • Make sure you're using a supported payment method

I hope this helps!

[LmClowers]

I don’t mean to sound silly but how would I complete #1? Also thank you for the help I really appreciate it. 

[Summer2024]

@LmClowers - when you are on the printful side, does it show you any of your inventory?