Square Item Inventory does not sync correctly with Square Online

I am about to quit using Square altogether and find another company because this is ridiculous.

 

Every time I upload new items into my Square Item Inventory, they do not upload to my Square Online Inventory. It usually takes an hour or so for the items to appear there, and when they do they do not always sync the picture or the correct quantity.

 

For example, I just added 12 items to my inventory. Only 1 item currently shows up on my square online inventory, and it is missing the picture and it is incorrectly showing the stock as zero. When I go to edit the stock, and I click recount, when I add the new number it doubles it. So it says zero when it should say 15, and then I go to recount it as 15, and now it says 30.

 

Why is this so buggy? My business spends $60/month for the square retail, $40/month for Square Payroll, and the services do not function correctly. 

 

When I put an item into my square inventory, I expect it to update to my square online inventory exactly as I have entered it into the square inventory. 

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Literally every single item I uploaded today shows as out of stock despite showing the correct stock in my Square Item inventory. This happens every single time I upload new products.

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Did you ever get this figured out? im experiencing the same thing, 

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Additionally the items do not upload with the correct category despite being correctly categorized in the Square Item Inventory. This happens every single time I upload new product. We will be switching to Shopify if this issue is not fixed.

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I guess not even Square knows what is wrong with their software

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Luckily we found a great deal with Shopify and will be switching at the end of March. Goodbye Square and your lack of support. 

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Will this issue ever be resolved?  Or will customer service just keep insisting I am doing something wrong, despite me sending screenshots showing them that I am DOING THINGS CORRECTLY?  I pay for a service that I expect to work properly.  Stop ADDING USELESS FEATURES AND FIX THE ONES THAT MATTER!!!!!

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Square Champion

have they ever escalated to engineering?

Dina
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary

Podcast: Apothecary After Dark (YouTube & Spotify)
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