Square Invoices, card on file charging

I would like to understand why when creating an invoice, I am offered the option of using the card on file but the invoice is not paid. 

 

I have stored the card of file.

I create the invoice, 

I scroll down to "Payment Options"

select "Charge payment method on file"

select "Charge Visa ending in ####" 

at which point the blue Send button changes to "Charge".

 

I click to Charge, but the invoice doesn't appear paid, not immediately nor a week later. 

 

What is going on?

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Square Community Moderator

Hi @mawesy - Thanks for reaching out to us here on the Square Seller Community👋

I'm not sure if this is expected behavior or not 🤔 I'm going to consult with the Invoice product team on this one to get the best answer for you.

I'll reach back out to you here once I gather more info!

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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