Square Invoices/Transactions log Notes Searchability

[SargentsTrophy]

I noticed that some updates dropped today for Square Invoices (with no warning) and now it appears that you can no longer use the search function to identify contents added to the notes. Is this intentional, or is this a bug that is going to be worked out?

Especially when the customer in question is a school district, with 54 schools and over 100 departments that all have different contact information. We keep them under the District Name for the customer file, so they are easier to manage. All departments of the district make payments in bulk, all together.

And even with the new feature, if we put the "ACH Date Amount" note under the personal note, not the customer note, it isn't even searchable in the transactions log anymore.

The response from square:

--Thank you for your patience. You cannot search for an invoice using the notes section. You can search for invoices by customer name, phone number, email address, and keywords, but not specifically by the notes section.

We would suggest that when you are trying to locate your customers invoices, please use name, phone number and email address.--

Can we PLEASE get the notes searchability back??? 

[SugarDotBakeSho]

I agree this is so frustrating ~ I have spent 2 hours on the phone with Square today letting them know that this feature is important

[SargentsTrophy]

Let me know if you have any luck with them. I spent way too long talking with them about this myself, with the same "Oh you can't search notes" reply parroted back to me repeatedly. It's not even a New Feature... It's just re-allowing an old one.

[SugarDotBakeSho]

Did you ever find a work around for this?

[SargentsTrophy]

Not really. Between them telling me it was never searchable, to "Why would you need that?" I kinda gave up. For our usage case, when we "Mark as Paid" now we select payment type other, and put our ACH not in both of the notes sections. At least that way it's viewable. -_-"