Square Billing Issue

[rla5]

Has anyone had any luck trying to get a Square fee issue resolved?  We have been charged more than what we were told the fee rates were supposed to be.  It's been over a month since I've tried to get someone to help, and each time, they say they will respond the same day.  NOTHING.  Anyone know how I can get through the maze and talk to a live person who can help resolve this?

[Candlestore]

Without getting into personal account details, most people think that Square is charging them more than the stated 2.6% because they forget to add on the 10 cents per transaction fee.  This rate is for Card in Hand transactions.  If you type in a Credit card # the % is higher, online sales rates are even higher and so is the per Transaction Fee.

As for contacting Square their customer service number is below in my signature line.

Here is a Link to an external source that can calculate Square fees for a Transaction you think you were over charged for:

http://www.gregledet.net/square.html 

Also here is a link to Squares fees that states the per transaction fee depending on the types of transactions in case my numbers stated above are incorrect.

5068-what-are-square-s-fees