Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[CandiceMirander]

The pin location of my business is incorrect on my appointments page. How do I fix this feature? The address I typed in is correct but the map pin is not!!

[JustinC]

@CandiceMirander

I'm sorry to hear that your map location is not accurate! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

[phxmercantile]

My map location is also incorrect. Can you please fix this?

[CandiceMirander]

my location was fixed and now it is incorrect again!!! please help!!

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[nbar_michigan]

It seems we're having issues like everyone else here. The address is correct, but the map on our appointments is showing us in a different city. 

[RevitalizeWithi]

My map location is wrong on the online booking site.

[ashc]

Hi @RevitalizeWithi,

I moved your post to an existing thread where another seller asked the same question and it's been answered.

You'll need to contact our direct CS team and speak with an Appointments specialist to help you fix this. 

[stephanietorres]

I have tried changing the location and it is correct on my dashboard but it does not show on my instagram booking site at all.

[Barber_Freebird]

My map location in my online booking shows a location around 2 blocks away from my actual shop. It’s causing issues for clients trying to find me. Any idea how to adjust? 

[JustinC]

Hey there @Barber_Freebird! Our Appointments Team can help update your map location. Give them a call during normal biz hours here. 

[nlmassage]

Square Appointments Online Booking: Why is my map location wrong?

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[nlmassage]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[ashc]

Hey @nlmassage and welcome to the Community.

I moved your post to an existing thread where other sellers were having the same issue.

I'd recommend contacting our direct Appointments team to take a closer look since we can't see into your account from here.

[Elexisq]

My map on my site is the wrong location how can i fix it

[ashc]

Hi @Elexisq,

I moved your post to a thread where this question has been answered already.

Check out the answers above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

[eversbr]

The pin location on the map is wrong. My address in correct and when I search in Google it is right, but on my booking page it isn't even close. 1800 S. Clover Dr. Moses Lake, WA 98837

[Joe]

Hi there, @eversbr - thanks for reaching out to us here on the Seller Community! Good to have you join us!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding incorrect map location in conjunction with Appointments. Looks like those who previously were experiencing this issue were able to find a resolution by reaching out to our Support Team directly.

[wendywendymax]

Hi Helen, 

My map location is incorrect as well. I've verified address is input correctly.

[G33KX]

I’m also having this same issue

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[typhoon2330]

https://my-business-105145.square.site

Hi Helen, 

My map location is incorrect as well. I've verified address is input correctly.