Hi @CV24. Sorry to hear this. Unfortunately, this is not an issue that Square is going to be able to help you with. Square creates the APIs that Intuit uses to import your data. But, ultimately, it is QuickBooks/Intuit that is responsible for the use of those APIs. Square does NOT send data to QuickBooks — QuickBooks requests data from Square using the APIs. You didn’t say that you had been in contact with QuickBooks support, but that is the first place you should start. It sounds like QuickBooks is having issues syncing with Square and only they can investigate and resolve those issues.
I use a similar app to do my daily revenue accounting journal entries. Occasionally the entries it creates are incorrect or have problems, but in all cases the resolution has been in the hands of that third-party app (Bookkeep, in my case).
Sorry that I can’t help you any more than this.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
