Hello--
I added this in one of the (several) threads on this topic, but I want to be sure it's seen nd not buried.
I think I found the location of the bug that causes customers to get an "Incomplete Shipping Address" error and prevents them from completing their transaction.
I have been on the phone with a customer trying to troubleshoot this problem. I was getting the same error that she was on multiple browsers and platforms. Thank god for patient and helpful customers!
After we hung up, I had a suspicion that it had to do with the 2-factor authentication where a user puts in their phone number and it recognizes them as an existing Square online store user. It offers to send a verification code to the phone. Once the user enters this, it auto-populates their email address, cards on file, etc.
Every time I go through the 2FA process, I get the "Incomplete Shipping Address" error. So I decided to select the "Check Out as Guest" link instead of logging in. Once I did this... BOOM. No problems.
This is a SERIOUS problem and it is costing your customers REAL DOLLARS. Square folks who monitor these forums, please report this to the engineers and get it fixed!
Thank you.
