Some Employees' Hours aren't showing up

bingsuboba · ‎09-11-2023

We use HomeBase for clocking in and out as well as scheduling, and Square for POS.

Sometimes some of my employees' shifts don't show up under the days they've worked. Additionally, newer employees' time cards don't even show up even though I know they worked. This results in me having to switch back to HomeBase's website to check everyone's timesheets, which is a bit of pain. I'd much rather have it right there in Square.

Is this more of a Square issue or a HomeBase issue? How do I resolve this so that all my employees are all showing up accurately (isn't that the point of the integration?).

TheRealChipA · ‎09-11-2023

Hi @bingsuboba. Third party app issues are almost always issues with the third party. Make sure you have the sync settings correctly set up between Square and Homebase in their app. Then contact Homebase first.

I can tell you that every issue I’ve had with third party integration was the third party’s problem or my setup problem, since all Square does is provide APIs for them to use. If they are following the rules, all should be good with Square.

Feel free to follow up here if you run into further problems.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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