Site formatting change?

[ManAviation]

Hi guys, hope you're all good.

Just noticed that the formatting of my products on the site look different to how it did a few days ago... the whole thing seems to be narrower and also the font in the variation drop down box is Times New Roman which doesn't look great.

Any ideas on how I could fix this? I have already deleted cache and data. I think a couple of others are having the same issue.

Thanks in advance!

[MJD]

Just a few notes to add to this post that me and @ManAviation have come to the conclusion of: 

The issue is only in Firefox,

The issue is not cookie/cache related,

The issue displays across multiple Square Sites (www.mjdonlineuk.com and www.manchesteraviation.co.uk).

@isabelle would you have any idea of what the issue is here or who may know??

[isabelle]

Hmmm. Can you provide me with a screenshot of the formatting issue? Then I can take next steps to investigate @ManAviation @MJD ✨

Sorry about this! 

[MJD]

Let me grab the image @ManAviation sent me earlier!

[isabelle]

And the URL please 🤓

[isabelle]

Oh wait, here it is http://www.manchesteraviation.co.uk/ !

[MJD]

same issue also occurs on www.mjdonlineuk.com 

[BernadetteA]

What browser are you using? 

[MJD]

According to @ManAviation this is happening on Firefox 

[BernadetteA]

Thanks. And from what you can tell, it wasn't like this on the live site a few days ago? 

[MJD]

  images via @ManAviation 

[ManAviation]

Hi guys, sorry was just podcast recording!

But yes, I've noticed the font type face is Times New Roman on Firefox. Have had people check it for me on other browsers and all seems to be fine on those and I've checked Chrome and Safari and all good on there.

Also I noticed that the whole section is narrower and the quanity buttons have changed.

Not sure if Square have done an update I've missed? But I haven't made any changes to the site since published.

[isabelle]

I heard back from the Square Online team.

They said:

They may have made changes to the browsers font settings or something. it doesn’t display that way for me when I view the site.

Is that possible? 

[ManAviation]

I haven't changed any of the fonts - not even sure you can select a font for the drop down box. It is only showing odd on Firefox, everything else seems to be ok. 

Did they say anything about the narrower display? Like the bounds of the content seem to have narrowed.

[BernadetteA]

I haven't heard anything yet. If I recall, I believe Firefox has always displayed slightly different than Chrome, but that might be a setting in the browser itself.

I don't typically use Firefox, so I'm going off my limited memory. Do you remember Firefox looking more like the Chrome view in the past? Have you updated either browser recently? 

[ManAviation]

When I first published the site it was all fine - not updated or changed anything.

While it is only Firefox showing the odd fonts, all browsers are showing the narrowing and different quantity buttons.

[sayra]

Hey @ManAviation, This is a known bug. However, can you please reach out to our support team directly so we can help you troubleshoot further? It will give us a better understanding of what can be going on in your account. 

Thank you.