Shopback reconciliation with Xero accounts

[BrewNo]

Have recently on boarded Shopback as an alternate form of payment. We are capturing that through Square at PoS and it gets funneled to Square Other Payment Clearing account in Xero.

How do I reconcile then the actual Shopback deposit into our bank account (minus fees)?

[Laurie_ · Accepted solution]

Hi @BrewNo, welcome to the Square Community!

While I’m not too familiar with Shopback specifically, it sounds like the process is: you’re recording the payment in Square as an Other Payment Type, but the actual funds are deposited into your bank account by Shopback (net of any fees), outside of Square - is that correct?

If so, and Shopback is applying its own processing fees, you’ll need to reconcile those deposits in Xero by applying a fee adjustment on their end. While I can't provide specific Xero support, their team can guide you through the steps. You can reach them here.

If I’ve misunderstood, feel free to share a bit more detail about how you’re processing Shopback payments, and I’ll be happy to take another look!