Settle Tips button removed from V6.74 Square for Restaurants!!!

[WineSneak]

After nearly two hours of being on the phone with tech support on Saturday, I was informed that the SETTLE TIPS button was inexplicably removed from the FLOOR PLAN screen. Why this was done is a mystery to not only me, but also to the poor tech support person who had to deal with my frustration of restarting the iPad and deleting the app MULTIPLE TIMES.

Now we have to go to TRANSACTIONS and enter tips for each receipt. Here's the problem this creates; I can no longer check on sales via my phone dashboard UNLESS our staff performs END OF DAY after each transaction. Yes, each transaction.

Will some make this make sense?

Square for Restaurants 6.74

2025 iPad with the latest software update.

[WineSneak]

I found a solution to this issue. Square support was no help. 

Go to your DASHBOARD APP

Choose SETTINGS

Choose CHECK REPORTING

Select ALL CHECKS

What is really annoying about all this is that I spent three hours over the last couple of days with tech support and not a single person suggested this solution. And no notification was sent regarding the initial change that caused this mess. 

If anyone has an alternative POS to move to, I am very interested in exploring a change. 

[Ellie_]

Hi there, @WineSneak,

Thank you for reaching out and sharing your experience. We truly understand how frustrating it must have been to spend so much time troubleshooting and to find the settle tips button missing from the Floor Plan screen. We sincerely apologize for the inconvenience this has caused you and your team. We want to assure you that your feedback is very important to us. The change you’ve described was made as part of a recent update intended to streamline the tipping process, but we completely understand how it has disrupted your usual workflow and created new challenges, especially with tracking sales and managing tips. Our goal is to make Square work smoothly for your business, and it’s clear we missed the mark here. I’ve shared your concerns with our product team to better understand the impact and explore possible improvements.

[WineSneak]

Today we discovered an icon on the upper side of the floor plan that allows you to settle tips. 

why doesn’t Square put out a notification of changes to the POS??? Why are we, the end user left to figure out all the changes.