Setting tips to 0 not working

[Jdent]

I am attempting to set my tips to all 0 to only allow custom tips. I can change it on the app and it shows the amount as 0 but still comes through at the suggested values when I share a request payment link.

Any help would be great!

[Donnie-M]

@Jdent It might be helpful to understand why you want to only allow a custom tip amount?  What type or amount of transaction are you looking at?

[MayaP]

Hi there @Jdent,

Thanks for reaching out. I am happy to assist. 

As Donnie-M mentioned above can we get some more insight into why you are needing all $0 amount tips? And to be clear you were able to set it up as $0, but on the payment link, it doesn't show $0. 

Note: Setting your fixed percentage amounts to 0% will only give your customers the ability to enter a custom tip amount https://squ.re/3AiUgK8 . 

[Jdent]

That is correct that is shoes all zeros on the app.  I am a home inspector and have had some clients ask to to however I do not want anyone to feel obligated to have to tip.  This odd why I would like a tip option to be there but not have a set amount/percentage shown.

 According to…

https://squareup.com/help/us/en/article/5069-accept-tips-with-the-square-app

I should be able to set it up to my requested preferences.

I have also attempted to make these changes on the website without success.  The minimum percentage I can put is 1.  If I attempt to insert a 0, the amount changes to 15.

[MayaP]

Oh ok, got it. We understand sometimes it can be awkward asking for a tip.

But you either leave the tips on and have a minimum amount you can set up, the minimum is $1. Or you would need to turn off the tips completely. More insight on tipping is available here, https://squ.re/3AiUgK8 .

I think this is a great suggestion though. You can submit a feature request on our new ideate board, maybe moving forward that option would be available with tipping. 

Thanks again for reaching out. 

[Jdent]

I appreciate the credit but I don’t deserve it.  According to your site this is a feature that is already in existence however I can not seem to utilize it.

”Note: If Allow Custom Amounts is enabled and the pre-set amounts are all set to 0%, Square Point of Sale will hide these amounts and display only the Custom Tip Amount and No Tip options.”

 I would appreciate assistance with utilizing this feature.

[Ria]

It appears that you may be experiencing a bug that is preventing you to set the amounts to 0. 

Our engineers will be happy to assist with getting this straightened our right away.

At your earliest convenience, please contact our support team to get a ticket filed.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.