Service Charge - Payment Method

[HRDC]

Does anyone have feedback on the following? 

We have invoices setup including service charges to be applied when customers pay online. However, when they pay via debit and/or ACH it does not provide an option to remove the charge automatically. Is there any other option besides determining the payment method ahead of time and manually removing the service charge? TIA

[Summer2024 · Accepted solution]

Hi, @HRDC ! Welcome to the Square Community! 

As of now, Square does not support automatically removing a service charge based on the customer’s chosen payment method at checkout (like ACH or debit). Service charges applied to invoices are static and will show up regardless of how the customer ends up paying unless manually adjusted in advance.

Current Options / Workarounds:

1. Manual Adjustment Before Sending Invoice
   Unfortunately, this is still the most reliable method. If you know in advance the customer will pay via ACH or debit, you can manually remove the service charge before sending the invoice.

2. Create Multiple Invoice Templates
   Some businesses create different invoice templates (one with a service charge, one without) to speed up the process based on expected payment methods.

3. Use a Custom Payment Link or Request ACH via Manual Bank Transfer
   If your ACH payments are being handled outside of Square (like direct bank transfers), consider removing the charge and using an alternate invoice or adding payment instructions separately.

4. Customer Communication
   Some sellers leave a note on the invoice like:
   “To avoid the service fee, please contact us to pay via bank transfer or debit.”
   Then they manually adjust the invoice once contacted.

I hope this helps!