I'm hoping a Square Community moderator can help with an ongoing Account Services review.
I'm relatively new to Square, and this is now my second account review within just a few days.
The first was successfully resolved within approximately two hours, overnight.
On Friday, I received a legitimate payment from an established client triggering another review. I promptly submitted a fully executed agreement, electronic signature audit trail, client correspondence, and all requested business information.
Saturday evening, Square requested clarification on one response - just a simple question revision that doesn't seem material to the supporting documentation that is signed off, which I immediately corrected. Square acknowledged receipt, but my funds remain inaccessible.
Today, Support escalated my case as top priority and assured me Account Services would respond before the end of the day. Unfortunately, I've received no update.
I understand and respect Square's verification process, but two consecutive reviews and continued restrictions despite extensive documentation have been frustrating.
Could a Square moderator help check the status of my escalation or assist in getting the review finalized?
I'm happy to provide my escalation reference privately if necessary. Thank you!
