Save payment method on recurring invoices not working

[Doughy]

When I create a reoccurring invoice and choose the save payment method option it is not working. I send my customer the reoccurring invoice. They enter their card and it does not save the payment method. I have even tried entering card on my app for them and it still does not save the payment method even though it has this option chosen to save payment method. I now have several customers with overdue balances as their reoccurring invoices have no way to charge a payment method. Help!?!?

[MayaP]

Hi @Doughy  — welcome to the Community! Thanks for reaching out. I can understand how inconvenient it is not being able to save payment methods, and I’d love to help look into this further.

If you're able to, could you share a quick video or screenshot of what you're seeing? That usually helps us pinpoint the issue much faster.

A few quick questions: Is this happening in both the app and the Dashboard? Have you tried deleting and reinstalling the app yet? And are you seeing any error messages pop up?

Feel free to share whatever details you can, and we'll get to the bottom of this together!