Appointment reminders still going through after cancellation

[Roughnecks]

We cancel standing appointments and clients still get reminders. Nothing shows up in the calendar but clients still receive emails that their appointment is happening. 

[Sammie_C · Accepted solution]

Hi @Roughnecks, thank you for reaching out on this.

I have a few questions to start the troubleshooting process on this:

• How soon before the appointment start date are you cancelling the appointment?
• Are you experiencing this with just appointments you have cancelled, or from the client's side as well?
• How long has this issue been occurring?

In the meantime, I will leave a link to our support article on managing booking cancellations with Square Appointments, if anything catches your eye on what may cause this.

When you have a moment, please let me know those answers to the above questions and I can look into this further for you.