@Fikanv ;
I can not give you an answer because I do not know exactly what you are doing.
It sounds as if the transaction has been completed then disappears,
My suggestion is after each payment print out a 2nd receipt for your records.
- The printed receipt would show Type of card and last 4 of the card used
- How the payment was made Countactless for example
- Receipt code to call support on why this disappeard from transactions
- Authorization Code
- All this would be needed to trace the transaction
- Along with the above would also be the amount that was charged or paid.
- Also turn on Automatic receipts, this way if customer does not want it you can throw it in a bucket to look up if a transaction is lost.
This way you would have a Transaction ID to be able to give Square if the transaction vanishes from your records. The other thing could be that missing inventory could be just retail theft. This still does not explain missing transactions.
Keith
Owner
Pocono Candle
Mark as Best Answer if this Helped you solve an issue or give it a thumbs up if you like the answer.
Square Support Number 855-700-6000.
Make Sure App and OS is up to date on your Device.
