Sales Tax is Glitching....

[TheBurrow]

All of my items are all of a sudden listed as No Taxes applied. My settings are correct and they should all be listed as taxable, as they have been all this time until all of a sudden today they've all changed. Yet when adding items to the cart, it is collecting sales tax as it should be... which is great, yet now I feel like I have to keep a close eye on this. What is going on?! @kpay1 

[TheBurrow]

..... and now they are all back to normal  🙄 😕

[Candlestore]

@TheBurrow ;

From when there was no Tax to when they came back to normal, did you log in and out of your Device?  I was having and issue with being able to start my cash drawer.  Worked fine the was it was setup since late 2019 early 2020.... Square did an update and then none of my Settings transferred over to the Update..????  I called support went through my settings all seemed fine then phone person was told to make a Pos Profile, already had one, she said we will make another one with the same settings and delete the old one.  OK.  After doing this on the Dashboard, I went to Square Stand and was told to Sign out and then back in with owner code or Device code.... did that then everything was fine.  Seems that after some updates we just loose previous settings then have to go digging through the settings to reenable them and then log out then back in.   This does not sound right most other items that I have that get updates retain the settings I setup..... but does not seem Square Does.   I lost my Tax settings with the update around the end of May Early June, and now with an update I loose the ability to start and close a cash drawer until I go and manually put it back to the way I had it.  Makes no sense to me either.   

[TheBurrow]

My friend Keith! Have I mentioned lately how much I appreciate you?! I've told my business partners that I've made a best friend in the Square community that helps to validate all the complaints they have to listen to me go on and on about 🤣 We're about 3.5 hours away from you... next time I find myself in PA I'm coming to shop! 😊

So the only thing I did between having no taxes showing, to posting my thread, to taxes showing again.. was go into and quadruple check that I had my settings correct. And they were. And I made no changes or saves, no sign ins or outs, nada. I'm tellin' ya... I have to just laugh hysterically to hold onto my sanity at this point with all these snafus and shenanigans. Yesterday our onscreen keyboard kept playing hide-n-seek; the week before our exit/save bar was doing the same. Oy vey 🙃

[Candlestore]

@TheBurrow ;

After these updates and me pulling my hair out (Looking Like MR Clean now) its just strange how things from an update disappear reappear or stop working then work.  People keep coming in my shop and ask if this is the Haunted Candle Shop in the Poconos..... With Square acting like this I am starting to wonder is it Square or is there some Redcoat from 1776 messing with my devices or haunting my devices.   I get to the point where I may just get out paper write down the CC information and call it in to Square Support and tell them get the stuff to work then I will do it, until then you can manually enter it for me.   

Why does an Update change Wording and locations of settings?  Why does the No Sale button get taken away and vanished?   Better yet go close a Cash Drawer and use your x-ray vision to count the cash drawer while it is closed!!  End of day procedure.... lock up, go to our stand  , top right press the 3 buttons there for the drop down, open cash drawer.... count the cash,  now press bottom right More > Settings ? Current drawer.... first line $ amount in the Drawer..... Now How the *&^%&& am I to know how much is in the Drawer when we can not open it without the Key?  So since Thursday night we have been keeping the key closer to the POS instead of in the office.   There is no Open Cash Drawer to count it, But get this after you enter the $$ and press close drawer, confirm the Drawer POPS OPEN...... Great now I can count the $$$$ to see if it was right???  I was told by my partner that she was ready to get out our 5 or 6 Casio (I think) Dinosaur Registers.   You know the ALL in one type with the printed instruction book that is 6000 plus pages long.    the ones similar to this but even older  lol

It worked and continues to work and get this no UPDATES that change settings for a Morning surprise, you leave at end of day and the next day its like you never left..... not going crap now where did this go, how is it worded today.  Now if I needed it updated or if they thought it needed to be updated they cam out with a few cables or a computer to update it then gave me a booklet on what changed and how to adjust said changes.  Square has Notifications ..... hmmmmm what changed with this update...... Oh look  I can have increased sales if I sell online through square.... not sure how that helps me figure out why I can not start a cash drawer..... oh look another notification.... square now has Bundles..... Great feature.... again where is this Cash Drawer setting that was here yesterday before your update.... oh I know Check he Forum Updates..... oh look same info that was in the Notifications.... Where is the information on what changed from yesterdays Square for retail version x.xx.x to version x.xx.Z??  Call support..... Well we had an update and the screens are different ..... Thank you Mrs Obvious.... let me call my support and will call you back.  So even Our Support does not get the Memo on what got changed by updates.   Then enough of us call in, and then someone puts it back and we think its working.  

Oh wait then after said update you think Square Updates how to do what you were trying to do.... nope current instructions from 2018..... great those screens and instruction videos no longer match YOUR screens.  

So Thursday evening till Sunday at 1pm it took me to be able to use my cash drawer because of an update.  When cash sales went through the cash drawer did work, but no cash drawer history from when it was opened Thursday morning till Sunday when I was able to Open a Cash drawer on the POS.   I mean its not like something a business uses everyday..... only the days they are open and when they have customers paying cash....... OH yea that is not important because Square does not get $$ for Cash transactions and the Governments are trying to make this world CASHLESS, but until that happens Cash is king and we need to be able to have access to the cash drawers.   

Well my rant is over, and I am glad I am here to help you and entertain you.  Great now I have Joe Pesci in my head..... You think I am a Funny Guy dialog.... from the Goodfellas..... LOL

[TheBurrow]

Last sentence in the second to last paragraph and you nailed it my friend, nailed it!! I feel every pixel in each of your letters to my core. What frustrates me the most I think, is that for 2 solid months I researched my little heart out to choose the POS system I thought would truly be the best. In the end I overwhelmed myself with all the options and just went with the most used this day in age. Deep down that young girl who used to work at the local vhs rental store was crying inside... somehow she knew she would regret not going the "old fashion" route 😂  truly though... sigh...