Resolution Loss in banner photos only if they are published

[Willy_6eyes]

I have a site that requires a large banner photo. The photo displays in the correct resolution in the "preview site" function, but is downgraded when I actually publish it. It's a fairly large file, so I don't believe that is my issue. Any help would be appreciated.

[Kassi_]

Welcome to the Community, @Willy_6eyes - 

Do you know the resolution or pixels for that picture you uploaded to your banner? 

I will keep an eye out for your reply👀. 

[Willy_6eyes]

Hey Kassi, dimensions are potentially too large? Its at 4961 x 7016 and size of file 9.88

[BernadetteA]

Hi @Willy_6eyes 👋 Stepping in for Kassi here since she is not in the office at the moment.

Can you post a link to your website so we can take a look? I believe we recommend images that are no larger than 1000px in width, but I'm going to see if I can confirm this.