Refunded purchase from online store but order still marked as Pending

Yesterday I refunded an order. If I go to Transactions in my Dashboard it shows that the money has been refunded to the client's credit card. However if I go the orders (both on the order in dashboard or the order in the new online store) the order still appears as 'New' or 'Pending'.  Shouldn't it be marked as 'Refunded'?  How can I rectify this?  Thanks!

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Hey @brazilianbread1 

 

Yea, it’s definitely kind of a weird setup. I know that on the POS app, you can open the Orders tab and tap on the order and hit Cancel. That will cancel the order and take it out of Pending. 

I’m not sure if that option is available in the orders tab on Web Dashboard. 

 

I agree that the system needs a bit of work to smooth at out. 

Pesso - he/him
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!
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