Refund failed

[Antony]

Hi. I've refunded a customer and it says refund failed.

I have money in my bank.

I can charge a  customer without a problem so bank is verified. 

Any ideas?

Many thanks Antony 

[tranguyen]

Hi @Antony, thank you for your post. In general, there are a couple of reasons why refunds may failed:

• It has been more than a year since the payment was processed.
• There was insufficient funds in the linked account.
• The direct debit agreement between Square and the bank account has expired or gone out of place. 

However, our Support team will be able to look into further for you as they can check account-specific settings. When you can, please give us a call on 0800 - 098 8008, Mon-Fri, 9am-5pm.