Receipt logo not printing correctly

[perkits]

Logo on printer receipt now just printing a black square. Same logo we have used for years no change. Tried turning off print/back on and it seemed to work for a while. 

[#2]

Hi everyone @perkits @pistilsnursery @MountainHouse @RanchSqUser 

Thank you all again for your patience and understanding here. 

Our engineering team has resolved the issue that was causing logos to not print as intended, so your logos should now appear correctly. If you encounter any trouble, I recommend closing and relaunching the app.

If your logo is still not appearing, please let me know!

[Breffni · Accepted solution]

Hi @perkits, @pistilsnursery, @MountainHouse, @RanchSqUser, thank you all for raising this. 

I've reported this issue to our engineers, who are currently investigating. We’ll have an update for you soon.

We understand how important it is for your logo to print correctly, and I apologize for the inconvenience.

[MountainHouse]

Starting on the afternoon of 11/09/24 our paper receipt logo has changed to a black square. We have made no changes to any of our settings to cause this. I checked for updates this morning and loaded the latest and it made no difference. We are using Square for Retail on the iPad in the Square stand with the Star TSP100LAN. Picture attached. 

[RanchSqUser]

This same thing has also happened to us.

[MountainHouse]

@_Violet 

[pistilsnursery]

Mine has done this as well.

[perkits]

same here 😫

[MountainHouse]

Same issue.  No replies. 

[perkits]

Thanks for the report. Now I know it's not just on my side and that's it's an issue on the Square side. Hopefully it's known issue that's being worked on. 

[MountainHouse]

@_Violet 

[Breffni · Accepted solution]

Hi @perkits, @pistilsnursery, @MountainHouse, @RanchSqUser, thank you all for raising this. 

I've reported this issue to our engineers, who are currently investigating. We’ll have an update for you soon.

We understand how important it is for your logo to print correctly, and I apologize for the inconvenience.

[Breffni · Accepted solution]

Hi everyone @perkits @pistilsnursery @MountainHouse @RanchSqUser 

Thank you all again for your patience and understanding here. 

Our engineering team has resolved the issue that was causing logos to not print as intended, so your logos should now appear correctly. If you encounter any trouble, I recommend closing and relaunching the app.

If your logo is still not appearing, please let me know!

[MountainHouse]

Logo is black again...

[MountainHouse]

The logo has turned black AGAIN!!!! @Breffni  @_Violet 

[perkits]

As of 4:59 EST today ours is printing logo. I'll update if anything changes.

[perkits]

All fixed here !!  

[Breffni]

Phew! Thanks so much for confirming 🙂