Receipt cutting

[PaulWard]

Hi guys , 

I have been setting up this afternoon using the square register and our star tsp 2 printer. The printer once receipts are printed are being cut and falling to the floor. Our previous pos allowed the receipts to be pulled off is there a way to set the receipt printer to do this ?

[PaulWard]

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[PaulWard]

? 

[Breffni]

Hi @PaulWard, thanks for your post and apologies for the delayed response. 

That's strange - there's no setting within the Square Register that would control that - it sounds like it's the default of the printer. 

Normal receipt printers always allow you to tear them as far as I know - this sounds more like a label printer, what exact model of printer is it? 

[PaulWard]

Hi Breffni ,

Our previous POS provider defaulted to partially cutting the receipt so it would dangle off the edge when printed and allow the staff to tear the receipt. With square it seems as though the default is for the receipt to be cut and to fall to the floor. This means that our staff are having to catch them before it doing so and when things get busy it gets difficult.

The printer we are using is the STAR MCPRINT 2 

I have posted a previous members post who faced the same issue 

[PaulWard]

https://www.sellercommunity.com/t5/Using-Square/Turn-off-automatic-receipt-cutter/m-p/680173#M5291

[Breffni]

Thanks @PaulWard - I can test this out in person tomorrow so I will follow up with you here then. 

Just to check - what options do you have the printer enabled for? i.e. Receipts, In-person order tickets, Online orders, etc. 

[PaulWard]

hi breffni , these are for receipts and in person order tickets. Do you think this will be able to be solved ? It is 100% square related as the old printer we used with other POS provider only partially cut the tickets and allowed staff to tear them

[Breffni]

I was wrong in my first response @PaulWard - getting mixed up with the Terminal where it's a manual tear. 

I can see this question was escalated yesterday and our team confirmed the following today: 

'The current implementation does not support partial cut, it always tells the printer to do a full cut.". 

I can see how this would be frustrating. I've passed this thread on to our product team who confirmed the above. If we are able to make any changes here in future, I can let you know here/. 

[PaulWard]

Just one more of a long list of things that square just cant do.