I just had a customer interaction where they responded by selecting the 🙂 in the feedback, but the default was ”Negative”.
When I inquired about the negative feedback, they indicated they did not intend negative feedback and only had positive things to say.
Maybe someone should look at the functionality of the button sent with the receipt or set the default of the Feedback request to positive first, And then if necessary, the client could change it to negative. Instead of a ”negative” default...
