Hi @roslinart, welcome to the Seller Community 🙂
Sorry to hear your first payment with the Square Reader did not go through.
Can you give me a little more detail on how you processed the transaction so I can help here?
- Was your Square Reader fully connected to your mobile device? Also what model device were you using?
- Did you receive a specific decline or error message?
I'll keep an eye out for your reply!
Breffni
Community Moderator, Ireland, Square
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