Product Variation Stock not Syncing With Square and Woocommerce

[PIZZABARACCA]

I have products with variations on Woocommerce that I can't sync with Square, I get this message:

"Error finding item in Square. Please mark product as un-synced and save, then synced again."

I've been through Woocommerce support and just received this message:

"Hello,
 
Just a quick follow-up to let you know that our developers have acknowledged this is indeed a bug with Square that needs fixing.
 
We aren't currently aware of a possible temporary workaround or have an estimated time of release, but we will write back as soon as we have news.
 
Thanks for bringing this to our attention.
 
Best,

Paulo P.

Happiness Engineer for WooCommerce"

Is this a known Square bug and is there any solution?

Sarah

[Breffni]

Hi @PIZZABARACCA, thanks for your post.

Sorry to hear you're running into this. I had a look and I didn't find any other reports of this specific error, so it's a bit strange that Woocommerce would confirm that it's a bug, as as far as I can see, there has been no active investigation here. 

How long have you been experiencing this issue and with how many items does it occur roughly? 

[PIZZABARACCA]

Hi,

It happened before Christmas (just after the last Square update) and it occurs on all my products with variations. I have 16 products with variations. I get the notification on all my variations when I try to sync the stock.

I have unsynced Square from Woocommerce twice but with no resolution.

My system of record is Woocommerce.

I have sent them my log and they can't find a sync issue.

Any ideas?

[Breffni]

Thanks for the context @PIZZABARACCA. 

I can try to check into this with the Woocommerce team - if you have the support number of your case with them could you send it to me via DM? Thanks! 

[PIZZABARACCA]

Hi,

I've sent you a direct message (hopefully you've got it).

Just in case - support number is 5793457

Thanks