Re: Product Page Won't Load

YummyStuff · ‎07-06-2023

My product pages have ceased to load. I enter in the photos and information, and I get

"Something went wrong. Please try again." It happens over and over, and just started several minutes ago.

Is anyone else having this problem, and is there a fix? Or is something going on with the Square software?

Thanks!

TheRealChipA · ‎07-07-2023

Hi @YummyStuff. Can you post your web site URL? I’m not having any problems with pages loading, and I haven’t read of a site-wide disturbance. (Also, I agree. That generic, unhelpful error message is just wrong! LOL)

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

YummyStuff · ‎07-07-2023

Thanks! The site began saving my products again. You're correct - a bit more information on the error message would be helpful!

TheRealChipA · ‎07-07-2023

I’m glad to hear it. Maybe that will the next Square windmill I tilt at — translate error messages into real people language and make them useful!, lol. I was a programmer in a former life. Trust me users are lucky they don’t just see a string of zeroes and ones for error messages! Ha

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!