Processing zero balance on Square Register

[MaverickCoffee]

Hello! I used to be able to ring through staff drinks and meals at a 100% discount on the Square Register but the most recent update only allows me to save a zero balance as a ticket that can't be cleared. Anyone else having this issue?

[Valentina]

This doesn't sound right, @MaverickCoffee ☕️ 

Are you logged into the POS as yourself or another staff member when attempting to apply the discount?

Have you had a moment to get in touch with our team directly since this started?

I would recommend giving us a call before 9PM ET tonight if you haven a moment before the weekend.

P.S. Welcome to the Seller Community ✨