Pixel 3a Reader Failed To Connect

[chinagreenelvis]

I have been using a contactless reader for years now. About a year ago, it began disconnecting between sales. The only way to make it work again is to restart the Square app.

Not only have I exhausted every troubleshooting step with Square support chat, I have tested this out on another Pixel 3a phone which has been fully factory restored. I have also tried on a brand new 2nd generation reader.

Without fail, the secure connection is lost within minutes, even when connected to a home wifi signal.

 

Clearly Square is no longer compatible with the Pixel 3a or there is a bug that needs fixing.

[Ellie_]

Hi there, @chinagreenelvis, 

Thank you for reaching out to us about this, we definitely want to take a closer look at this for you. What version of the app are you using currently?

[chinagreenelvis]

It's always the most recent version of the app available for my Pixel 3a. I've been experiencing this problem for a little over a year at this point and updating the app has never resolved it.

As of writing this, it was version 6.50. I've just now updated it to 6.51.

[chinagreenelvis]

Just for clarification, I'm able to run sales using the reader, but if I have more than about a minute or two between sales, the connection will be lost and the app will need to be restarted or the bluetooth toggled.