Photo Studio App

[CathieLive]

Hiya,

Has anyone tried the Square Photo Studio app? I've used it once and it worked ok the first time, but when I tried it for the second time, I couldn't access my phone's photo library, it merely showed me the four photos that I saved from the first time I used it. I also tried to connect Instagram, but the connection doesn't stay connected, you have to sign in every time you want to use it. Very frustrating. Maybe I'm doing something wrong, but the options are sparse and with no way to add more photos, it's pretty pointless.

Any thoughts?

Cheers,

Cathie

[k_atie]

Hey @CathieLive, thank you for flagging this! Seems a bit buggy alright. I'd recommend running through the troubleshooting steps listed below to see if that can resolve the issue at all: 

• Make sure that both your mobile device and the Square Point of Sale app are up-to-date.
• Log out of the app and sign back in.
• Turn your mobile device off and then back on.
• Force quit the app on your device.
• Be sure to enable the permissions requested when you open the Square app. This access allows the Square app to communicate with your device to complete payments.
• Delete and reinstall the app. 

Let me know if that helps at all. Would be happy to take another look at the issue if it persists!