Performance Issue: Transaction Reporting Delayed 11/12/24

[NDSS]

Our transactions are showing approved when accepting cash and cards however it's not showing up on the dashboard or on the device used! Anyone else having this issue? 

[The title of this thread has been edited from the original: Anyone Having issues with Square Transactions Today]

[#2]

Hi everyone- thank you all for posting here. 

We experienced an issue over the weekend that briefly affected the display of some reports, including transactions and account balances. Rest assured, all payments were correctly assigned to your account and will now be displayed accurately in your reports. If you have any further questions, please let me know. 

We apologize for any inconvenience caused. 

[The35Farm]

Why won’t my transactions show up?

[RachelleHuff]

same here. they do show on desktop site, but not the POS or app. 

[ScribbleHorse]

Same for me, everything is still ringing through but not showing in my transactions or my totals in the reports. 

[Number46]

Hey! My sales are not showing up

[Booknerdchelcie]

Mine is doing the same. All card and cash purchases go through like normal but they don’t show up in my transactions nor my balance. 

[SleepyBean__]

Having the same issue, super concerned since I’m at an event and my sales from the past hour and a half aren’t showing (cash and card)

[toyshop777]

hey there i cannot seem to get anyone on customer service

i have ten people lined up trying to pay it goes thru but doesnt show anytnig on transaction

 are you having the same situation/>

[Lopez0718]

Same problem here! I been charging cards and i dnt have record of any transactions since 10:08 am. A customer show me their  bank transaction and it didnt go thru on their end but it appeared as transaction aproved. Im not sure  whats going on or how much money we have lost 

[Shilohslocket]

Me too!! Chat isn’t responding 

[thehighlandpine]

Same problem. There are about four or five transactions that aren’t showing up in my transaction list or on the reports tab.

[Llisa]

The customer swipes the card to pay, and the machine prints a receipt, but the machine transaction record does not show the transaction

[SFL]

YES - it appears as though its been on/off for a while today but solid down for the last 1.5 hours.  Square is reporting NOTHING is wrong.  Ive been on hold/waiting for chat and nothing.   VERY FRUSTRATING.

[Elanacar]

I'm processing payments and cc are being approved but when we go to our transactions we show no sales, will we get our money? I checked and there are no system issues. I have shut and reopened app. 

[TheRealChipA]

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

[armful15211]

I am dealing with the same issue.

[TheRealChipA]

Everyone is, @armful15211 

[Sustainabowl]

I'm having the same issue, looks like my balance finally updated which is somewhat reassuring but nothing in transactions or reports.

[SFL]

we are still getting emails for CC transactions which is good but not sure if they are all or not.  NOW we are logging manually all transactions with the transaction code just in case we are off.

[michelleelton]

anybody have down time this morning from 10:49 we have orders missing

[TheRealChipA]

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.