It sounds like you're facing an issue with a payment link not working, but we might need a little more information to pinpoint the cause and offer a solution. Here are a few questions and suggestions to help resolve the issue:
1. What exactly happens when you try to use the payment link?
Does the link lead to an error page or simply not load?
Are you getting an error message? If so, what does it say?
2. Check the Link Format
Ensure that the link you're using is correctly formatted. Sometimes a minor typo or missing character can cause the link to malfunction.
3. Payment Gateway Configuration
Are you using Square or another payment processor? Make sure that your payment gateway is properly set up and connected to the payment link.
Check if your account has any restrictions or issues that may prevent payments from going through (such as a hold or verification).
4. Browser or Device Issues
Try accessing the payment link on a different browser or device. Sometimes browser settings, like pop-up blockers, can cause issues.
Test the link in incognito mode or after clearing the cache and cookies.
5. Check for Active Connection to Your Square Account (or Other Gateway)
If you’re using Square, ensure your account is active and there are no issues such as a paused account or pending payments that could block the link from working.
6. Review Link Expiry Settings (if applicable)
If you set an expiration date or limited availability on the payment link, check if it has expired or is no longer valid.
7. Test the Link
Try testing the payment link yourself by clicking on it and trying to complete a test transaction. This will help you identify exactly where the issue is occurring.
If none of these suggestions seem to work, let me know any additional details, such as whether you are using Square or a third party system to process payments. 🙂
