Payment Link notification has stopped

[CCMGA]

None of our team members are getting payment link notifications when a payment link is executed.

A very old email that is no longer associated with any team member is getting the payment link notification. The old email - not assigned to any team member is "xyz". When we log into Square dashboard with the email "xyz" it is not part of our account "Collin County Master Gardeners Association".

The only place in our account we have "xyz" email setup is for system disruption notification.

This began in the fall following the merger of Square's order notification modification software release.

We DO have email notification turned on under Payment Links -> Settings -> General

[Sammie_C]

Hi @CCMGA, thank you for reaching out on this. That is odd that this is occurring, but I would be happy to help.

I do have a couple questions for you first, before I reach out to our Engineering team:

• Have there been any changes to any emails that are in use?
• Do you know if you have any Team Permissions setup?
• Lastly, can you please double-check that your device, app, and browsers are all up-to-date?

I also have a helpful support article here for Troubleshooting Payment Link issues, if you would like to take a look over that as well and see if any of that information may be helpful.

Please let me know those bits of information, and we can proceed with some more troubleshooting.