POS Keeps Crashing

[euphoricgym]

When I am putting through customers orders the till keeps crashing, reseting and updating.

Not great when you have a line of people waiting to order.

HELP

Thanks

[Emma_]

Hi @euphoricgym, I'm very sorry to hear that you encountered an issue during your services. What Square hardware are you using and what is the version of your SPOS app or Square Register or Square Terminal? the version can be found in Settings > Support > About. 

[euphoricgym]

Hi Emma it’s the full register we have. Updates set to do each night?

[Emma_]

@euphoricgym, can you let me know what version your Square Register is running on? 

Updates are due from time to time, not every night. However, if the last update failed (device unplugged, network issue...etc), it will attempt to update again and again until the update is fully completed.

[euphoricgym]

5.19.0050

Thanks

Stuart 

[Breffni]

Hi Stuart, just stepping in for Emma. 

Thanks for the details. It's difficult to run through detailed troubleshooting via the Seller Community however in this case, we can try to do a factory reset of the Register as a first step. 

It would be best to do this outside of business hours, as you'll need to reconfigure a few settings after the factory reset but resetting your device will not erase account settings like items, transaction histories, customer lists or team permissions.

To reset your Square Register:

Tap the down arrow at the top of your Register > tap Settings > Hardware > General > About Register.

Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.

Tap Reset one last time. The countdown will begin and your Register will reset.

Once the reset is complete, you’ll need to reconnect to your internet connection and sign back in.

Go back through basic setup questions like your time zone, date, and time.

Reconnect to the internet and sign back in with your email and password or device code.

Add accessories such as cash drawers, printers, or barcode scanners. 

Adjust any settings back to your preferences.

Once this is complete, please run through a few test transactions and let me know if the issue persists. Thanks @euphoricgym