Assuming you paid with a credit card - you can dispute the transaction however, you cannot do this through the Square Member Community - the people here are mostly small business owners who have hands-on experience using Square's Apps and Hardware. You need to contact your card issuer or bank right away. You can call all their customer service or dispute the transaction online, or send a secure message through its online portal - if applicable. Depending on the card issuer - you have at least 60 to 90 days to dispute a transaction. Let the card issuer know which transaction you want to dispute and why. Depending on the card issuer, the reason for the dispute, the transaction amount, and other factors, the issuer may require supporting documentation. The customer service agent will let you know which documents to provide, if any. If your credit card dispute is denied, you do have the option to appeal.
