Order confirmation / receipt not being sent

[February]

I have set up an online sale and when I tested it did not receive a receipt or order confirmation by e-mail.

Prior to setting up the event I went to Business Information and set up the branding on my receipts. I also went to Online>Communications>E-mail&Text Alerts and set up a sender profile and an Order Confirmation e-mail.

Should the receipts / order confirmation go automatically following an online purchase? 

Have I missed something? 

[k_atie]

Hey @February, thank you for your post, and welcome to the Community.

Usually, confirmation emails are sent automatically to the recipient of the product upon purchase. Would you be able to share a link to your website? We'll take another look into this for you.