Hello there,
I had not heard about a migration from Open Tickets to Orders. In my opinion, from a little bit of interaction, I find the experience to be significantly worse. The interactions feel slower, the orders screen seems more convoluted, and the process of grabbing names off of cards to start tabs feels far more clunky. I can't pull names off of cards with a swipe anymore, just chip. The format that names appear in is less ideal (i.e. LASTNAME/FIRSTNAME) compared to just doing the full name before, which was much easier to read at a glance, in my opinion. And it seems like it takes more button presses than it did before.
Is there a way I can go back to the previous Open Ticket setup? It is far preferable to me.
