Solved: Open Tickets not showing on iPhone

PALSIndiana · ‎03-15-2023

We are trying out the Open Tickets to use at an upcoming event. We have installed the add-on both on an iPhone and an Android phone. It works fine on the Android but the "Tickets" button in the Checkout section does not show up on the iPhone. We are logging into both as the same user so it can't be a permissions thing. We have clicked "Add Open Tickets to Checkout" on both phones. What are we missing?

TheRealChipA · ‎03-16-2023

Hi @PALSIndiana. You said that you have the add-on installed, but you didn’t say that you actually toggled the “Open Tickets” option on. Go to More -> Settings -> Open Tickets. Is the “Open Tickets” option turned on? Hopefully it’s just that simple! If not, let me know.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

View Solution >

TheRealChipA · ‎03-16-2023

Hi @PALSIndiana. You said that you have the add-on installed, but you didn’t say that you actually toggled the “Open Tickets” option on. Go to More -> Settings -> Open Tickets. Is the “Open Tickets” option turned on? Hopefully it’s just that simple! If not, let me know.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

PALSIndiana · ‎03-16-2023

You rock! Guess the Apple app has some different setups! It was this simple.

TheRealChipA · ‎03-16-2023

LOL. I’m glad it was just that simple!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!