Online item library

[ericnmichelle]

I created a new item in square dashboard.  When I go to the Online Item Library, that new item is not showing up.  I only have 1 location.  This has not happened to me before with other items that were created.

[Goldneye]

HI, Square is known for their sync issues.  By adding an item on the Online Dashboard instead of the Square Dashboard the sync seems to work faster.

Square Support Page

https://squareup.com/help/us/en/article/6915-square-online-store-sync

[ericnmichelle]

Thanks for the quick reply. Sync was already turned on. I toggled it off and back on. But still no luck.  I then deleted the items in dashboard.  I went to the online store and created the items there, but those items did not show up in the the item dashboard.  

I did this very thing I am trying to do, last night with a different set of items, and it worked just fine.  But this morning it is not.

[Goldneye]

HI, what type of item are you trying to add?  Last night was a different set?  Is the Item Type in the listing correct for what you are adding?

For reference Item Type

[ericnmichelle]

Yes they were all listed as physical.

To be clear, I am deleting variations from an existing item.  Then creating a new item, and rebuilding them as variations under this new item.  Last night I did that for over 50 items into a St Paddys Day new item.  Today I am doing it for an Easter item.

After I build the new Easter Item, and create variations, this new item is not seen in the online item library.