Not receiving text notifications

[Qqqqq5]

All this week i have not been receiving text notifications  when  clients book  i do receive  e mail however  I need  text messages  i have  been using  for over a year with  no issues.  I have Uninstaller, reinstalled rebooted phone and went through  all my settings  help please

[Alex_]

Hello @Qqqqq5,

Thank you for posting in the Seller Community. Welcome.

I'd be happy to look into this for you. First, was it just this week when the issue began? Also, what is your booking site?

Please let me know by replying in this thread. I'll keep an eye out for your response.

[Qqqqq5]

Yes the issue  began with the last 10 days.

https://squareup.com/appointments/book/EZNGE0AVQEZT9 

Thank you

[Alex_]

Thank you for your patience @Qqqqq5,

I've looked into this issue with our Appointments Team and they can confirm that we are correctly sending text notifications for your appointments and they have not reported back as blocked or failed. We recommend reaching out to our provider to ensure that they are not blocking these messages from their side whatsoever. 

[Qqqqq5]

I have tried that I don't  know what else to do. I thank you for your help 

[Alex_]

Gotcha. In this case, it may be time to reach out to our teams directly, and have a specialist walk through your account over the phone. 

Check out ways on how to get in contact with them by visiting here.