New item out of stock

[jvdigital]

I am quite disappointed there is not a way to contact square directly

I'm a new square customer planning to roll this out for my IT side business to accept afterpay.

When I add a new item and send the customer their checkout link it shows "Out of stock".

Even if I manually add a dummy number (say 10 units) or if I set it to not track stock the result is the same.

[Arie · Accepted solution]

Hi @jvdigital,

Thanks for getting in touch and sorry about the trouble setting up your items. Sometimes, the reason this message comes up isn't related to stock on hand, but other factors, such as a fulfillment method being applied to your items in your Square Online Dashboard. Check out the troubleshooting steps in this guide, and let us know how you go! 

[jvdigital]

I was looking into the web store part of Square and initiated but not completed the setup. Nick from support was able to help get this correct, thanks.