New catalog/inventory items showing on dashboard but stock amounts are not

[AeCeramics]

hi. Just started a new category on square dashboard inventory. Items are showing up but none of the stock amounts are showing. Neither on the dashboard or on our square for retail tablet. I’ve gone in and re-saved all the stock counts but that did not help. When I signed in this morning the stocks accounts were zero help!!! We are supposed to use this inventory for sales starting tomorrow!

[Twiggy]

Does this help?

https://squareup.com/help/gb/en/article/7746-tracking-your-inventory-with-square-for-retail?utm_sour...

[Twiggy]

[JJ_]

Hello there @AeCeramics 

I apologize for the delay in replying to your question. The Seller Community as the name says it, is largely supported by our Sellers, Super Sellers, and us the Community Moderators. Whenever you have a time-sensitive situation we recommend you reach out to our support team over the phone so they can work with you in real-time to provide a solution to your problem or at least point you in the right direction. 

I hope you no longer have this problem, but if you do please let us know so we can work this out as soon as possible. 

Thanks for being part of the Seller Community!