Need help with obtaining free magstripe reader, please

[CHCLLC]

Hi,

I just signed up with squareup. new customer. never been here before. tried to get my free magstripe reader and it requires payment. advertisement said it was free, what gives?

-CHCLLC

[Kassi_]

Hey there, @CHCLLC - 

Thank you for reaching out in the Community!

I am going to send you a private message to gather some personal information to get an order placed for your reader. 

Keep an eye out. 

[LahLahLane]

I'd like to know that too. I click the button that says "get free reader" and it takes me to a page to purchase one for $10. This is very frustrating and I'm starting to wonder if this is how it's going to be with Square. 

[MayaP · Accepted solution]

Hello @LahLahLane- I see this is your first post. Welcome to The Seller Community! 👋

If you ever previously attempted to sign-up or have an account already our system would recognize it and attempt to charge you. I will send you a DM, so we can get this sorted out and the reader ordered! 😊