Hi, @Joyoflife !
I'm sorry to hear you are having problems updating your nameservers!
Let me help you troubleshoot this:
-
Common reasons for nameserver update issues:
- Cached credentials
- Insufficient permissions
- Registrar lock
- auDA verification requirements
- DNS propagation delays
Could you please let me know:
- What nameservers are you trying to change to?
- Are you getting any specific error messages?
In the meantime, here are some general troubleshooting steps:
-
Clear Cache and Try Again:
- Clear your browser cache
- Try using a different browser
- Try using incognito/private mode
-
Check Domain Lock Status:
- Look for any domain locks that might prevent changes
- Check if there's a transfer lock or update lock active
-
Verify Permissions:
- Check if your domain contact details are up to date
- Verify your email address is confirmed with the registrar
I'll be on the lookout for your reply! Please use the "@" and then my username so I'll get the notification quicker.
