Mystery Estimates Balance - How to Reset?

IdeaManFL · ‎05-15-2023

When I'm on my Invoices "overview" screen, everything is correct except for one troubling thing that I can't figure out. It says I have over $5K in pending estimates, but I don't. When I click view, it takes me to invoices, there's nothing pending. Even when I sort by "all time." Everything from the past has either been invoiced or cancelled, and the numbers on them don't add up to what's pending anyway.

Anyone else had this problem? Is there a solution?

The "Pending" mystery!

TheRealChipA · ‎05-15-2023

Hi @IdeaManFL That is odd, indeed. Have you called the Square Customer Success folks? If not, you can do so here. They might be able to help you, but off they can’t they can escalate what seems to be a bug report to the product team.

Hopefully they can help you get this resolved soon.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!