Hi @ButtercupBalm. First, I’m sorry to hear you had a frustrating event day. But, I’m glad you had a backup option!
Every reader I’ve had lasted for years. But of course there is no guarantee. Square warrants their products for one year from date of purchase. If you bought your reader less than a year ago, you can initiate a warranty claim here. Otherwise, it sounds like you have taken all of the recommended steps. As a last resort, get on the phone with the Customer Success Team and see if they can troubleshoot and maybe escalate your problem for further investigation.
I wish you well.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
