Solved: My reader doesn’t work

BrixtonMassage · ‎06-07-2023

I bought a Card Reader but have been unable to take payments despite following the set up instructions. Can someone tell me how to get any customer support

Breffni · ‎06-07-2023

Hi @BrixtonMassage. welcome to the Seller Community!

Sorry to hear you're running into this.

You can find our Square Reader troubleshooting steps here.

If after running through those steps you still can't connect, please give our support team a call on 0800 - 098 8008, 9AM- 5PM, Mon-Fri, they will be happy to help 🙂

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

View Solution >

Breffni · ‎06-07-2023

Hi @BrixtonMassage. welcome to the Seller Community!

Sorry to hear you're running into this.

You can find our Square Reader troubleshooting steps here.

If after running through those steps you still can't connect, please give our support team a call on 0800 - 098 8008, 9AM- 5PM, Mon-Fri, they will be happy to help 🙂

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

BrixtonMassage · ‎06-07-2023

Thank you, great service. I rang customer service & they are replacing the reader 💥